Audian was founded in 2007, at the dawn of the business VoIP revolution. It began by putting together the first production phone system based on Asterisk, which resulted in a cost and complexity reduction of 60 percent over standard phone systems.
Since 2007, Audian has continued to be a leader in business VoIP. It has continued focusing on simplicity, speed, and service while adding the best business minds to its team every year.
In order to run such a successful technologically based business, Audian’s leadership team has needed to rely on the most up-to-date technology. That’s why, in 2015, the company began using open-source software.
This flexible, cost-effective software was supposed to help Audian and its employees provide better customer service. But, unfortunately, the unexpected complexities involved with implementing it quickly turned Audian’s dream of using open-source software into a nightmare.
Audian’s President, Brandon Bazemore, has been at the forefront of technology since before he founded his business. He loves open-source software and started using Odoo (previously called OpenERP) about five years ago, in 2015. He knew his company would continue to evolve and grow, and he wanted a flexible software solution that would be able to scale along with them.
He was also looking for a cost-effective solution that would give Audian the tools it needed without breaking the bank.
Knowing that he needed support to implement Odoo software for his company, Brandon worked with an Odoo Gold partner. However, when that company didn’t deliver the service he was seeking, Brandon decided to work with another Odoo Gold partner.
When the second Odoo Gold partner didn’t deliver, Brandon began to think about giving up.
With both Odoo Gold partners, Brandon quickly figured out that his company was paying exorbitant fees just to get the software up and running. Every time he had a question or needed something updated, he would get a fee. In his own words, “They were acting like an attorney and charging me by the minute.”
While he was relatively happy with the open-source software itself, Brandon was frustrated by the implementation process. Things took a long time to implement, and he felt like he was being nickel-and-dimed every time he had a question. It got to the point where Brandon wasn’t sure what he was even paying for when the invoices came in.
Still believing in the power of the Odoo software to help his business, Brandon sought a better way to implement it.
He was able to validate his assumption once he learned about Confianz Global. As an official Odoo partner, Confianz Global understands how to customize Odoo software to meet the needs of growing businesses. Our team also knows how to implement Odoo in the most efficient and cost-effective way so our partners can get back to running their businesses instead of trying to figure out a complicated invoice.
By the time he was introduced to Confianz Global, Brandon was fed up with being burned by these two previous Odoo partners. He was feeling so defeated that he was even considering abandoning the project and forgetting about Odoo altogether. It wasn’t an easy decision to make, but Brandon was tired of spending more time trying to implement software than actually using it to benefit his business.
That’s when Confianz Global founder and CEO, Anoop Menon, stepped in and convinced Brandon to give Odoo just one more chance.
Within three weeks of Brandon and Anoop’s initial meeting, Confianz had documented every pain point and challenge Audian faced with their Odoo implementation.
The Confianz Global team had to go all the way back to 2015, the year Brandon first implemented open-source software, to uncover the underlying challenges facing Audian. Once they did, they were able to identify the root causes of Brandon’s frustrations and make changes to improve the Odoo implementation and user experience for all of Audian’s employees.
Audian’s team is now running happily using Odoo ERP software to manage the business. Confianz Global has completed a few upgrades and continues to provide customization services based on how Audian does business.
Brandon is thrilled with the success of Confianz’s Odoo implementation. In fact, he was so happy that he recently flew from Washington to Raleigh to share his partner experience with Confianz in an Odoo roadshow that Confianz sponsored.
We are thrilled to have Brandon and the rest of the Audian team as our partners. We believe that Odoo software can be a powerful tool for any small business, and we love working with companies like Audian to customize and implement Odoo software.
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