Retail ECommerce ERP

  • Real-time Bi-directional Data flow
  • Automated product information sync
  • Simplified promotions and discounts
  • Know your true costs
  • Reduce order times
  • Improve customer times
  • Simplify pricing and discounts
  • Save time with automation
Retail-Commerce ERP Demo

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Acumatica ERP

WHY SHOULD CUSTOMERS CHOOSE ACUMATICA

RETAIL & COMMERCE ERP FOR YOUR BUSINESS

Disconnected systems require multiple manual entries, lead to error-prone processes, and foster business silos (eg., sales and finance, inventory and website etc.) making it difficult to get an accurate picture of the health of the entire organization.

Retail and eCommerce companies using small business accounting packages or legacy ERP software must either rekey sales information into their back-office systems or use antiquated APIs to enter data.This results in time and cost-prohibitive delays and mistakes in product fulfillment.

Companies are limited in how much they can customize the software to accomodate new features and technologies, restricting both efficiency and growth.

Using disparate eCommerce and ERP platforms or trying to handle all online sales processing throught the eCommerce application alone makes it challenging to offer the services customers demand from an online ordering system.

This results in an inconsistent online/offline experience, adversely affecting the company's unique brand, reputation and profitability.

ACUMATICA RETAIL ECOMMERCE

ERP OVERVIEW

Acumatica Commerce is a complete, end-to-end system integrated with BigCommerce for managing online orders, inventory, picking-packing-shipping, returns, customer support, and accounting. Connect your storefront with a flexible back-office system that grows with your company, offers unique customer experiences, and provides valuable insights into your business. Acumatica Commerce Edition offers native support for customer specific pricing, products with variants, multiple warehouses, discounts and promotions, shipment tracking, and more.

Why should you use

Retail & Commerce cloud ERP?

Benefits for Retail & Ecommerce businesses

Future-proof Platform

The acumatice platform is designed to adapt to new technologies as they emerge, making our Retail-and eCommerce-supported ERP a sound investment in your future.

Differentiated Brand

Recreate your unique offline customer experience online to increase lifetime value.

Secure Platform

Manage all financial transactions using industry best practices, including bank-level security and PCI compliance. Access to platform data is restricted by user-level permissions assigned by the administrator.

Integrated Customer Management and Financials

Manage all customer interactions, support issues, pricing, returns and more with a single back-end application integrated with your web store.

Get the data you need, when you need it

Create real-time queries for visibility across the organization. Use custom dashboards to monitor real-time financial,operational and organizational information at a glance.

Easy to learn tools.

Users of all experience levels, from novice to advanced, can tailor the platform with no-code/low-code and drag-and-drop options. Create automated workflows to facilitate routine processes.

Increase Sales

Convert more Manufacturing estimates to sales. Improved Manufacturing processes result in lower costs and more competitive pricing. Make it easy for customers to self-serve through integrated customer portals with access to order entry,estimating, and product configurator. Sell online with integrated B2B and B2C commerce storefronts. Extend sales with field service for on-site installation and repair. Sell more to existing customers with meaningful sales analysis.

Customer Retention

Improved customer service, on-time deliveries, competitive pricing, and access to self-service information improves customer satisfaction and retention.

Commerce ERP designed for
different
Business Models

Business-to-Business (B2B)

B2B is a model where one business sells products or services to another business. Manufacturers may buy raw materials or contract for assembly work.Distributors purchase goods for resale. Non-profits acquire services to fulfill their mission.

  • Demand Forecasting
  • Sales Order Management
  • Inventory and Warehouse Management
  • Contract and Customer Management
  • Billing and Credit Terms

Business-to-Consumer (B2C)

B2C transactions where the business directly offers its products or services to consumers and end-users. Retailers engage in B2C selling, but manufacturers and distributors may also do this in a direct-to-customer (D2C) sales model, per below.

  • Point-of-Sale Integration
  • Cash Management and PCI Compliance
  • Inventory and Warehouse Management
  • Customer Management (Loyalty Programs)
  • Returns Management

BUSINESS-TO-GOVERNMENT (B2G)

B2G sells directly to governing bodies (municipal, city, county, state, and federal). Governments have strict controls over vendor selection and acquisition of goods, and sellers must stay compliant to do business.

  • Sales Order Management
  • Robust Reporting
  • Contract Management
  • Compliance Management
  • Revenue Recognition

DIRECT-TO-CONSUMER (D2C)

Often leveraging the web, D2C models have manufacturers selling directly to end-users without intermediaries. Examples include Dell Computers, Avon, and Dollar Shave Club. These companies need close ties with their customer base to thrive.

  • Demand Forecasting
  • Web Storefront Integration
  • Customer Management
  • Inventory and Warehouse Management
  • Returns Management

CONSUMER-TO-CONSUMER (C2C)

C2C sales are transactions between individuals. While typically out of scope for ERP buyers, C2C activities show how ERP capabilities can support the underlying intermediate platforms. Platform examples include Poshmark, Craigslist, and StubHub.

  • Sales Order Management
  • Marketplace Integration
  • PCI Compliance
  • Cash Management
  • Returns Management

CONSUMER-TO-BUSINESS (C2B)

Less prevalent but gaining exposure is the C2B sales model. Individual consumers sell goods and services to organizations. Examples include a photographer selling stock photos to businesses, affiliate marketing (influence blogging), and focus groups. Companies manage their buying via ERP.

  • Vendor Management
  • Purchase Requisitions and Orders
  • Expense Management
  • Contract Management
  • AP Automation

ERP that works for
different Industries

APPAREL, LEATHER AND JEWELLERY

Variants, or matrix items, are an essential requirement for apparel and fashion products to manage pricing and availability across product families where style, color, and size combinations can be complex to manage. Supporting a buy online and pickup in-store (BOPIS) is also vital.

SPORTS AND RECREATION

Matrix items are important for sellers of sporting goods and recreation. Personalization and made-to-order requirements exist to handle logos, customized jerseys, and engraving. Rentals are also typical for short-term leases of outdoor and camping equipment. Discounts and promotions are popular.

HEALTH AND BEAUTY

Health and beauty businesses need close control of products to meet FDA and consumer regulations such as lot and serial tracking. Return customers are a significant portion of revenues, so loyalty programs, event scheduling, and online gift cards are valuable. Embedded CRM tools allow for close customer engagement, which Acumatica ERP provides out-of-the-box.

ELECTRONICS AND ELECTRICAL COMPONENTS

Matrix items are critical for electronics companies to handle variations in voltage, current, package options, and so on. Serial and lot tracking and warranties are standard as well. Allowing customers to buy online and pickup in-store (BOPIS) and in-store ordering are important for a positive customer experience.

TOYS AND GAMES

Features such as serialization and lot tracking help control toy and game inventory. Other requirements typical in the industry include bar code labeling, returns management, promotions, and loyalty programs, because the industry is highly competitive.

HARDWARE AND HOME IMPROVEMENT

Home, hardware, and DIY merchants need customer-specific pricing capabilities to cater to repeat and loyal buyers. Field service to deliver oversized items to customers is a frequent requirement. Serialization of components and lot traceability are also desired features. Merchants require mobile access for on-site project estimates.

FURNITURE AND DECOR

Product configuration is a must-have for most furniture merchants. Serialization is critical to trace components through post-sale. Acumatica’s field service features like scheduling, contract management, and mobile access foster deliveries and repairs. Portable scanning helps retailers checkout customers anywhere inside the store.

MEDICAL DEVICES AND SUPPLIES

Those who sell medical devices need tight control over compliance to FDA and ISO regulations plus lot traceability. Acumatica excels at document management and government reporting forms to manage the required compliance filings. Medical supply merchants (such as latex gloves, hazardous materials receptacles, and hand sanitizer) have fewer regulation requirements but need client tracking for purchases and post-sale support.

AGRICULTURAL, FARMING, AND NURSERY

These companies have seed-to-sale traceability requirements. Those selling consumable items have FDA compliance needs, too. Particular attention to inventory storage and shelf-life concerns within warehouses is of utmost importance. Merchants need age verification to sell items such as cannabis and other controlled products.

AUTOMOTIVE PARTS

Automotive parts suppliers have a need for serialization and matrix items capabilities. Moreover, they require connections to the automotive standards databases such as Aftermarket Catalog Exchange Standard (ACES) and Product Information Exchange Standard (PIES).

OTHER INDUSTRIES

Food and beverage retailers face stiff regulatory compliance. Grocery stores require scales to connect to their POS devices. Bookstores need to manage a large volume of SKUs. Jewelry stores must have lot control and matrix item support. Professional services organizations need robust field service features and mobile access.

Special Features of Our

Retail Commerce ERP

Core Components of Retail-Commerce Edition


Advanced Inventory

Provide advanced inventory management capabilities,including lot and serial tracking, multiple warehouses, inventory replenishment, automated packaging, and kit assemblies.

Warehouse Management System (WMS)

Automate picking, packaging, receiving, put-away, transfers, and physical countswith barcode scanning.

Order Management

Centrally manage sales and purchase orders.

Advanced Financials

Manage advanced financial capabilities, including GL consolidation, sub-accounts, and revenue recognition.

Acumatica Native Connectors for BigCommerce and Shopify

Connect your BigCommerce or Shopify storefront –andShopify POS–with a flexible back-office system that grows with your company, offers unique customer experiences, and provides valuable insights into your business.

Product Configurator

Configure, bundle, group, and upload downloadable and virtual products in Acumatica. Online visitors can see all product variations, including size, color, and grouped products.

OPTIONAL ADD-ON PRODUCTS


Acumatica CRM

Manage leads, contacts, opportunities, and accounts and see all customer interactions fromtheinitial quote.

Sales Tax Automation

Know your sales tax obligations by state and region and automatically integrate sales tax to online orders.

Acumatica Retail Commerce Edition

Features and Capabilities

FINANCIAL MANAGEMENT Gain instant access to your mission-critical financial data in one fully integrated central repository. This powerful application puts comprehensive yet flexible reporting and analysis at your fingertips.
INVENTORY MANAGEMENT Track inventory, manage multiple warehouses, and provide automated lot/serial numbering.
SALES ORDERS Enter quotes, fulfill sales orders, create shipments, track prices, apply discounts, and check available inventory –all from a central dashboard.
PURCHASE ORDERS Link sales orders with purchase orders and allocate received items to orders. Automatically generate purchase orders or create manual links.
FULFILLMENT AUTOMATION Streamline fulfillment to reduce errors, generate more transactions, and increase productivity. Accurately pick, pack, and ship your orders, track packages automatically, and notify customers of shipment progress.
ACUMATICA NATIVE CONNECTORS Connect your BigCommerceor Shopifystorefront –including Shopify POS –with a flexible back-office system that grows with your company, offers unique customer experiences, and provides valuable insights into your business.
PRODUCT CONFIGURATOR Give your customers more choices of product configurations, groupings, and bundles,as well as downloadable and virtual products.

RETAIL-COMMERCE EVALUATION CHECKLIST

PRODUCTIVITY

FEATURE BENEFIT
Intuitive Easy to learn and use.
True universal availability Access the system from any device, anytime, anywhere to facilitate associates working on the job site and in the office. Easily communicate and collaborate with customers, subcontractors, and suppliers.
Multilingual Work in the language of your choice. Print customer-facing documents (such as change orders) in the language of your customer.
Multicurrency Operate in any currency and convert as needed.
Workflow Automate business processes, approvals, and notifications.
Wiki’s Share information and company documents among any combination of teams, departments, and external users.
Single database Establish a single version of the truth. Eliminate the need to maintain integrations between applications.
Comprehensive Reporting Make faster, better decisions with fewer mistakes. Eliminate guesswork
Document Management Make critical documents available to all key personnel.

Functionality

FEATURE BENEFIT
Multi-entity Support multi-company, multi-warehouse, and international companies, including financial consolidations, intercompany eliminations, and reconciliations.
Financial management Support standard accounting functions, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Tax management, and more.
Quote-to-cash Create quotes, convert to sales order, check inventory availability, perform credit check, manufacturer (if applicable), pick, ship, invoice, and collect payment.
Sales Order Management Split orders across multiple warehouses, allocate inventory,verify credit limits, issue replenishment orders, accept returns, and manage complex pricing/discount policies.
Purchase Order Management Automate complex procure-to-pay processes involving multiple products and suppliers. Create requisitions and approvals, obtain bids, convert to purchase orders, receive inventory, input invoices, match and pay.
Inventory Management Manage inventory, plan and manage movement of goods. through distribution network, and control customer and transfer orders. Use multiple locations with lot and serial number tracking. Expired items are automatically removed from available inventory.

Technology

FEATURE BENEFIT
True cloud All functionality is accessible through the internet using a standard browser without the need for any software installation on the user's device. No additional software licensing required.
Responsive design View and interact with every page of the application on any device with a minimum of resizing, panning, or scrolling.
User interface Modern look and feel. Customize screens and dashboards. Easy access to tasks with minimal clicks and intuitive workflow.
Customizable and flexible Ability to modify and customize business logic to meet your company's unique requirements.
Customization using industry standard tools Perform customizations using industry standard tools and programming languages without requiring the use of proprietary languages or compilers.
Full relational database All system data stored in a relational SQL database. Query data for reporting, Bl, financial statements, audits, and more.
Database export Access and export relational versions of all data for reporting, backup, and transfer.
Upgrade on your schedule Ability to plan upgrades at dates and times that are convenient to you and your company - not the ERP vendor.
Capable of moving to the cloud when you are ready Not everyone wants to operate in the cloud. The product should support both on premise and cloud deployments, and let you switch deployment models if and when you are ready.

Value

FEATURE BENEFIT
Multiple deployment options Deployment methods allow on premises in your facility, private cloud of your choice, or our public cloud using Amazon Web Services (AWS).
Flexible licensing options Offers subscription or perpetual licensing (depreciable capital expense versus an ongoing operating expense).
Low total cost of ownership (TCO) Reduce the total cost of ownership over the foreseeable lifetime of the product (at a minimum 3-5 years), including licensing, support, hardware, upgrade, and hosting costs. Be sure to add the cost of additional products required to run the system (web server, eCommerce platform, database server, collaboration tools, CRM, etc.), which includes all required hardware, licensing, and support costs.
Scale as you grow Ability to accommodate heavier volumes, more resources, and more users as your business grows. Pay only for what you use. Add more resources when you need them.
Preserve capital for other business initiatives Cloud deployments reduce the need for initial cash outlay for hardware and software purchases. Cloud deployments also reduce the amount of internal IT staff required for hardware and software support and maintenance.
Charged by resources used, not by user Vendor charges for the resources used, not by user count, making the benefits of ERP available to all employees, customers and suppliers. Charging by user penalizes growing businesses.

Risk

FEATURE BENEFIT
Predictable monthly costs Not vulnerable to spikes in IT costs. Standardizing on a platform allows you to predict your monthly cost for the system.
Deploy quickly Eliminate time delay and risk of unplanned costs by deploying quickly with a cloud solution.
Leverage global technology leaders Ability to utilize the resources of cloud hosting leaders (Amazon, Microsoft, and IBM) for their fast response and uptime.
Knowledge of your industry Reduce risk by using a software vendor with the solutions and knowledge for your specific industry.
Customer references Cites customer successes using their software in your industry.
Best-in-class security at no additional cost Support platform, web, and computer security leveraging expertise at hosting providers.
Data in the cloud Data on your servers are vulnerable to attack.
Backup and disaster recovery Prepared for the worst-cloud deployment lowers costs for backup, failover, and disaster recovery.
Simpler integration with other web apps. Utilize web capabilities to integrate with other web-based business applications.
Vendor handles updates and upgrades Eliminate risk of missing an upgrade with a cloud solution.

Acumatica works with the tools you
already use so integration is easy

THE COMPLETE FEATURES OF OUR E-COMMERCE ERP

  • Real-time, Bi-directional
  • Sync Item Info and Photos
  • Sync Orders
  • Discounts and Promos
  • BigCommerce Storefront
  • Shopify Storefront
  • Point of Sale Application
  • Retail Hardware Integration

  • Barcode Label Printing
  • Barcode Scanning
  • Pick, Pack, and Ship
  • Inventory Movement
  • Warehouse Transfers
  • Physical Inventory
  • Device Agnostic
  • Inventory Look-Up

  • Partial Fulfillment
  • Consolidated Fulfillment
  • Item Tracking
  • Automatic Payment Vouchers
  • Drop Shipments
  • Landed Cost
  • Vendor Selection
  • Vendor Performance
  • Multiple Addresses
  • Audit Trail
  • Blanket Orders
  • Custom Workflows

  • Convert to Purchase Order
  • Predefined Request Lists
  • Hide Inventor y Lists
  • Collect and Request Classes
  • Create Customer Quotes
  • Set Vendor Lead Times
  • Online Vendor Bidding
  • Configurable Workflows

  • Inventory Allocation
  • Invoice Consolidation
  • PO Linking
  • Real-Time Inventory
  • Returns Management
  • Multiple or Partial Fulfillment
  • Shipment Schedules
  • Pick Lists and Replenishment
  • Credit Limit Verification
  • Custom Workflows
  • Special Order Drop Ship
  • Will Call Orders

  • Financial Reports
  • Acumatica Report Designer
  • Generic Inquiries
  • Microsoft Power BI Integration
  • Configurable Dashboards
  • Multi-Level Security
  • Cloud or Premise Deployment
  • 99.5% Up-Time
  • Native Document Management
  • Visual Workflows
  • Business Events
  • Online Help and Wikis
  • Contract Management
  • Development Tools
  • Integration Utilities

  • Sales Opportunities
  • Integrated Marketing
  • Service and Support
  • Customer Self-Service Portal
  • Lead and List Management
  • Accounts and Contacts
  • Email Integration
  • See ERP Transactions in CRM

  • General Ledger
  • Accounts Receivable
  • Accounts Payable
  • Multicurrency Management
  • Tax Management
  • Cash Management
  • Deferred Revenue
  • Recurring Revenue
  • Intercompany Accounting
  • Electronic Bank Feeds
  • Advanced Expense Management
  • Fixed Asset Depreciation
  • Payroll and Time Management
  • PCI-Compliant Credit Cards

  • Shipping Carrier Integration
  • Electronic Data Interchange
  • Salesforce Integration
  • Rental Management
  • Budgeting and Planning
  • Container Tracking
  • Royalties and Rebates

  • Replenishment Settings
  • Matrix Items
  • Physical Inventory
  • Pricing, Discounts, Promos
  • Customer and Vendor Items
  • Packaging and UOM
  • Shipments
  • Kitting and Disassembly
  • Inventory Valuation
  • Perishable Inventory
  • Lot/Serial Traceability
  • Non-Stock Items

Acumatica Cloud ERP Related SERVICES

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