Any successful business requires a very good Customer Relationship Management software. The usage of such a system and the potential up to which it will be utilised depends on size of the company, business domain and of course the ability to accept a change. Lot of times I have noticed that people are reluctant to accept a change and many of them using spreadsheets, paper/pencil to keep track of customers, potential customers etc. How many times you have lost data stored that way – Lost paper slips, corrupted Spreadsheet file, Hard disk crash, Operators at your business forgetting to follow up a potential client. What ever the reasons are, you have lost valuable business and in this competitive market it means a lot. Even small mistakes can turn down good business.
We have reviewed and customized a lot of open source and proprietary CRMs and Vtiger is one that impressed us very much. This is one among the Open source projects that is written clean and has a fairly nice documentation. With the ease of use, fact that it is free to use and customize, a lot of the companies are switching to Vtiger. Seeing the number of projects reaching us to customize Vtiger itself shows how much popular this application is getting across the globe.
Main Reasons for Vtiger adoption are
#1. Open Source.
#2. Can be easily customized for any business domain.
#3. Proven System – No reinventing the Wheel
#4. Technology – Its pure PHP/Smarty/Mysql
#5. Cost of maintenance is less/nill.
Watch a good screen cast demo of vtiger from here. Credits to the vtiger team for uploading the demos of different functionalities.
For trying out this wonderful OSS application please visit official website