Is your business in the market for enterprise resource planning (ERP) software? Maybe your company already has one but is restricted by its current ERP system and needs to change it to grow. Or perhaps you are new to ERP software and want to ensure you’ve looked at all the options before making a final decision.
Choosing the right ERP for your business is a huge decision and one that you’ll want to make sure that you’ve considered carefully. If you know you don’t want to use Epicor and are looking curious whether Acumatica might be the better option, this is the right place for you!
Epicor Software Corporation is a global enterprise resource planning software company. It provides software and services that help businesses in various industries automate their operations. Epicor was founded in 1972 and is headquartered in Austin, Texas.
Epicor ERP provides a single source of truth to manage your business with real-time data, tools, and insights. Epicor provides ERP solutions for building supply, distribution, retail, and manufacturing. In addition, the company offers products for financials, supply chain management, customer relationship management (CRM), warehouse management systems (WMS), retail point of sale (POS), and more.
The company released its ERP software in 2003. The Epicor Industry ERP Cloud is relatively well-known, though the program’s name changes based on the industry you’re in.
In general, Epicor prides itself on its cybersecurity, modern tools, and future-proof technology.
Epicor ERP is a powerful software that helps companies of varying sizes manage their business and operations. It provides a range of modules and functionalities to help organizations automate, manage, and control their business processes.
The following are the pros of Epicor ERP:
- Provides a wide range of modules and functionalities to help organizations automate, manage, and control their business processes.
- The system is designed to be flexible so that it can grow with the company’s changing needs.
- An experienced team of experts in each industry developed the programs.
Users say the financial features and the rest of the program’s basic functionality are excellent. Overall, Epicor ERP is a user-friendly program with a functional UI and intuitive design.
It’s also a modular system, which is a massive pro for smaller businesses. This means you can choose the modules you need and add on as your business grows. The other huge pro is that with a modular ERP, you can implement step-by-step instead of trying to implement an entire system at once.
Epicor’s biggest cons are its poor support and tricky customization.
While the UI is intuitive to use, any difficulties or confusion are difficult to resolve. Along with an overall lack of documentation, it’s challenging to find support staff to help with specific issues. Finding someone with the background needed to help sometimes takes a while.
While the online support system is supposed to help with that, it acts as another barrier to timely help. Customers reported lead times of a couple of days to a few weeks for resolutions.
While customization is generally a positive for ERPs, there is a right and a wrong way to go about it. There are complaints that Epicor is too customizable, leading to breakdowns and app malfunctions, while also being challenging to customize.
Businesses without an IT department or a limited one may find themselves needing to outsource customization. Unfortunately, it’s also difficult to roll back any changes you’ve made, so if something goes wrong, you don’t have an easy undo option.
Any updates to the software can also quickly break customizations. People repeatedly emphasized that this is not an “out of the box” solution. So, if you don’t have the time or resources to invest in customization, it may not be the right solution for your company.
Acumatica is a cloud-based ERP software designed for small and medium-sized enterprises. It provides a platform for managing all aspects of the business designed to help companies manage their business processes in a scalable and flexible way.
Acumatica was founded in 2008. It currently has over 8,000 customers in over 50 countries, numbers that are steadily climbing. The company is headquartered in Kirkland, WA.
The Acumatica ERP system includes modules for customer relationship management, inventory management, supply chain management, project and portfolio management, manufacturing execution system, and more.
Why Acumatica might be right for you
Acumatica addresses a lot of the shortcomings of Epicor. Primarily in its commitment to positive customer service and supported flexibility.
Acumatica’s customer base has been rising consistently primarily because of how it treats its customers. They’ve won awards for their customer service, and reviews consistently praise them for their availability and willingness to help. In addition, they provide 24/7 customer service and dependable pricing.
Their commitment to customer satisfaction also solves a lot of the issues with customization problems. If your business runs into roadblocks, someone is always available to help.
But additionally, Acumatica is built with .NET and HTML 5, which are both industry-standard programming languages. This means it’s easier to find programmers who are familiar with and able to customize your system as needed. They also have a marketplace for third-party integrations that can solve a lot of your needs without having to invent your own add-ons.
They also offer subscriptions that cover software updates and overall system monitoring.
Picking What’s Right for Your Business
Choosing the right ERP for your business’s needs is paramount to your success. If you have the resources and technical support on hand, Epicor may be a good fit. But if you’re a smaller company trying to make the most of your resources, Acumatica is the better option. It provides similar flexibility but with the support and customer service to ensure you get the most out of your ERP.
About Acumatica Cloud ERP:
Acumatica ERP is a cloud & browser-based ERP software. It is highly considered as the best business management solution for small & midmarket organizations. If you’re considering Acumatica, then Confianz can walk you through the process. Our experts can provide the support and knowledge you need to make the transition a success.
Call us today to get started!
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