24/7 support

24/7 support

Confianz Global, Inc. is the first in the world to provide 24/7 support and maintenance for Odoo customers. Not only do we provide 24/7 Odoo support to our existing clients, we also accept new clients already running Odoo who need support.

What Support means


24/7 Monitoring

Our NOC/Development team will monitor your Odoo server and items using smart technologies. These intelligent monitoring tools make sure we don’t wait for something to fail. Monitoring includes server health, hard disc health, and more.


Attending to a Problem

Our Odoo 24/7 support customers can reach out to our NOC teams via a ticketing system, phone or chat to get their problem assessed. They talk to a real human during the process. Based on the criticality of the problem and service level agreements in place, the NOC team will fix the problem on a timely basis.


Escalation

In case it’s a problem that needs developer assistance, the NOC team will escalate it to an Odoo developer in our US office or Indian office based on the time. Any urgent problems will be fixed with high priority making sure you can continue using the system with minimal down time.


What if I already have Odoo from another provider, can I get 24/7 support?

We understand you need 24/7 Odoo support and maintenance. For customers already using OpenERP/Odoo from another vendor or partner, we are happy to get you onboard this process. We evaluate your existing code base and integrations to make sure the system is something we can support and maintain. In many cases we need to train our NOC team on your specific customizations to make sure they can maintain and support the system.

We always reserve the right to refuse support and maintenance to certain customers if their code is buggy and if best programming practices are not followed. In such cases, Confianz can take it as a project to improve the whole Odoo instance to make it reach a point or certain metrics where Confianz can support the system. Such project rescues will be separately billed and will be a fixed cost project.

If you want to know more about our Odoo 24/7 support and maintenance packages, Please call +1 704 215 4622 or email us at sales@confianzit.biz


Some DelightedCustomers

What our customers say....

Over our 2 year business relationship with Confianz, I have found them to be people who stand behind their word and a company that fulfills expectations. Their developers are skilled professionals who make themselves available to meet the customer's needs. As a leader in applying technology to sourcing of custom metal products, our company must provide a platform that effectively services our customers' needs. The experience and expertise Confianz has brought to our development program has helped Short Run Pro create a platform that provides operational efficiency now and growth potential far into the future.

Scott Toal
President, Shortrunpro LLC, North Carolina, USA

What our customers say....

All in all, we've had a very positive experience working with the Confianz development team ... Compared to our previous team, Confianz has been by far better.

Kevin Creedon,
VP & Partner, Element Designs

What our customers say....

Overall, Confianz has delivered what was promised. The solution works well, so they're pretty solid from a coding perspective.

Denise Shields,
Co-Founder, Wambam Fence

What our customers say....

Confianz is a local company, so its easy to get face-to-face time with them. The work was done within the stated time and under-budget.

Jay Pithwa,
President, Tastebuds Popcorn

What our customers say....

They always had great ideas about different approaches we could take ... Confianz did everything which they promised to do and provided full support to us.

Benny Bells,
Partner/COO , Loyal 9 Marketing

What our customers say....

It was such a big challenge for me to replace our decades-old central system with OpenERP,a very sophisticated ERP platform which was totally new to me. However they relieved me from that pressure by answering my hundreds of questions, asking me even more questions that I could not come up with by myself, and having so-detailed live demonstration and hearing sessions via Skype before actually kicking-off the project. Sales persons were never late to reply to my message and always open to discussion, while engineers are incredibly knowledgeable not only about the technology itself but also about practical business operations. They always provided the best solution for each demand taking the great balance of simplicity and functionality. I deeply appreciate their more-than-6-months continuous support and cooperation for bringing this challenging project to a success. No need to mention that I'd repeat to hire them on more jobs as I do know that's always among the best choices, particularly for OpenERP related jobs.

Kazuhiro Mori
DMR Co., Ltd.



I want to get in touch to Discuss a project


Sales & Enquiries

Sales@confianzit.biz

+1 704 215 4622

+1 845 282 2984

+91 471 3048030

1-704-413-7031


Mailing Address

PO Box 1065,

Belmont, NC-28012, US.


Support

support@confianzit.biz

+1 704 215 4622

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We're always available. Benefit from the convenience of 2 timezones and reach us your time. You can call/email/skype or even walk into our office to get acquainted.