Contacts
+ 91 471 3048030
+ 1
201 984 5045
+ 44
20 3287 7071
+ 61
2 8005 8450
+ 91 471 3048030
+ 1
201 984 5045
+ 44
20 3287 7071
+ 61
2 8005 8450
Distributed Development Services
Netstation Terminal is a client- Server application created for utilization in call centers for some of our leading telecom operators in USA. The primary motive of the netstation terminal was to build a unified system for the operators who have information for all the customer calls. An in-built knowledge base, online identification of existing open/closed tickets, integration with client CRM, Directory Assistance Search with retrieving relevant data with minimum use of keys, IRC chat client, billing information, reports, call recordings, escalations, voice mail, caller tones, tariff, handset configuration, mobile prepaid connection activation etc are some of the key features.
All Business requires a Customer Relationship Manager(CRM) application for keeping track of customer information, serving the customer better, sending them periodic advertisement campaigns, sending questionnaire / polls etc but all these functionalities need to be automatized for carrying them out with minimum effort and human intervention.
In fact, a lot of ready to use CRMs (both proprietary and open source) are currently available. But each business venture has a different requirement and customizing the existing solutions to suit your business needs is tedious. Most of the proprietary solutions do not permit the alteration of any code and there are limitations on the customizations provided by them. When it comes to open source solutions, it is possible to customize the code, but a good support is lacking in most of the cases and it is hard as well as expensive to maintain such a code. One of the best practices chosen by companies/ SMBs is to develop a CRM software for their own. At CIT, we study the existing business tactics used by the client and suggest the best of technologies to develop a CRM system that suits their business needs. Once the system is implemented, we offer round the clock support and maintenance for the application.
In fact, a lot of ready to use CRMs (both proprietary and open source) are currently available. But each business venture has a different requirement and customizing the existing solutions to suit your business needs is tedious. Most of the proprietary solutions do not permit the alteration of any code and there are limitations on the customizations provided by them. When it comes to open source solutions, it is possible to customize the code, but a good support is lacking in most of the cases and it is hard as well as expensive to maintain such a code. One of the best practices chosen by companies/ SMBs is to develop a CRM software for their own. At CIT, we study the existing business tactics used by the client and suggest the best of technologies to develop a CRM system that suits their business needs. Once the system is implemented, we offer round the clock support and maintenance for the application.
Wikipedia defines -- To be considered an ERP system, a software package must provide the function of at least two systems. This is undoubtedly true, considering the fact that the systems/areas, an Enterprise resource planner should address depends on the kind of business line, Industry etc. There are a handful of ERP solutions available from top vendors across the globe, but a common complaint among entrepreneurs is that they prefer an application custom tailored based on their Industry and Business work flow, which is hard to find.
At CIT, we have the experience and expertise to study your line of business for developing a system based on the best of technologies to suit your requirements, combined with our Industry standard best practices for development. We carefully analyze your requirements and work on it to create an ERP solution for your firm that addresses your needs. At the end of the day, the question is whether the solution made your work more easier, with accuracy, security and minimum human intervention.
We also provide round the clock support for the end product.
At CIT, we have the experience and expertise to study your line of business for developing a system based on the best of technologies to suit your requirements, combined with our Industry standard best practices for development. We carefully analyze your requirements and work on it to create an ERP solution for your firm that addresses your needs. At the end of the day, the question is whether the solution made your work more easier, with accuracy, security and minimum human intervention.
We also provide round the clock support for the end product.
Why us?
Having worked on different projects of different size and scope, CIT has gained unmatched business and technological expertise. We have built a large database of knowledge that we apply to deliver solutions that meet the customers' needs, expectations and budget. We have a pool of enthusiastic, experienced and talented professionals to solve most critical tasks at hand.
Work Philosophy
At CIT, we acknowledge and strongly believe that our client's success in business is our success too. We not only deliver a solution, but also make it a point to be with the client as a partner till the desired results are successfully achieved.
